Prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• Use Sytmonline - see reception to register
• email prescriptions.f81126@nhs.net (if ordering for more than one family member please send separate emails with the patient name in the subject heading)

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• place a request in the Wooden box in the surgery entrance, or the letter box at front of building

• post it to us

We no longer take prescription requests by telephone except for housebound patients

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

• Choosing a pharmacy or other dispenser
• Cancelling or changing your choice of pharmacist or dispenser
• What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• fill in our medication query form.
• For those who are housebound you can discuss your prescription request/query with a prescription clerk over the phone Monday to Friday from 9am to 12pm ONLY. Call reception to book.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Click here for information about medication reviews by telephone.

Find out more about prescription charges (nhs.uk).

Take it to any pharmacy. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains
• sinusitis
• infected insect bites
• impetigo
• Shingles
• eye infections
• urine Infections in females

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Burnham Surgery supports the principles of the Mid Essex Policy on medicines that are available over the counter. An increasing range of medicines are available for purchase. It is particularly the case for patients with a self-limiting illness that they are expected to purchase such medicines after seeking appropriate advice from a community pharmacist or other healthcare professional.