Appointments

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Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01621 782054, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointment

To request a routine appointment in the next 7 days:

  • use our online system - SystmOnline. Click here for detils of how to set this up.
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
  • phone us on 01621 782054, Monday to Friday from 8am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email  mseicb-me.reception.f81126@nhs.net

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

It is your responsibility as a patient to cancel any appointment you have made in reasonable time so that another patient can benefit from the appointment slot. Even if you are unable to avoid cancelling at short notice, often the receptionist will know of another patient who can use the appointment. Please always try to let us know If you cannot attend an appointment for any reason. Thank you.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online systemSystmOnline
  • phone us on 01621 782054, Monday to Friday from 8am
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need a chaperone
  • if you need an interpreter
  • if you have any other access or communication needs

Essex Hub - Extended Acces

Local residents registered with a GP practice in mid Essex can now access an appointment with a GP, nurse or healthcare assistant in the evening and on Saturday and Sunday thanks to the opening of extended access health hubs.

Our Hubs are located and rotate at the following practices:

  • Crouchvale Medical Centre - South Woodham    Monday - Friday Evenings and Rotational Saturdays
  • William Fisher Medical Centre - Southminster    Rotational Saturdays

Appointments are available*:

  • Monday to Friday: 6.30pm to 8pm 
  • Saturday 9am to 5pm

 

Extended Access hubs offer most NHS services that your own GP practice would, including NHS health checks and smear tests. 

To book an appointment, you should call your own GP practice during normal working hours. When your GP surgery is closed appointments can be booked by calling NHS111 out of hours. To cancel an appointment during your GP normal working hours or use NHS APP or call 01245 426898 when your surgery is closed.

Home visits

For home visit requests, please call as early as possible, preferably before 10am. Your visit request details and contact telephone number are to be left with the receptionist who will pass to the Duty GP for assessment.

Not all Home visit requests will result in a Home visit. The GP should call you or your family member /carer with your permission to discuss the best options for all. We rely on the co-operation and good common sense of our patients in this respect.  

Home visits are for those too frail, disabled or confined to bed.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Training Practice

We are a training practice and provide instruction and practical experience for most clinical roles in the surgery.  It is therefore common for another clinician to be present in your consultation.  If you wish to speak with your clinician privately, please make them aware at the start of your consultation and the registrar/medical student/practice nurse will be asked to leave.  Thank-you for assisting us teach the future workforce of the NHS.