Appointments
We are a training practice and provide instruction and practical experience for most clinical roles in the surgery. It is therefore common for another clinician to be present in your consultation. If you wish to speak with your clinician privately, please make them aware at the start of your consultation and the registrar/medical student/practice nurse will be asked to leave. Thank-you for assisting us teach the future workforce of the NHS.
Registered patients can make an appointment by telephone or in person. Nurse & HCA appointments such as blood tests, baby imms, cervical smears, Diabetic reviews Ante Natal and Test Result calls are available online. We are fully open and you able be able to book via the patient online service through this website by telephone or in person. When making an appointment our reception staff may need to ask you a few questions so that you can be booked with the most appropriate healthcare professional. We now have qualified Nurse Prescriber available every day who are skilled to see patients with minor and on the day illnesses.
On-Line Appointments and Repeat Medication
Patients may register (see receptionist) to allow them to make Appointment Bookings or to request Repeat Medication.
To access these services please call into reception to Register. Photographic proof of identity is required (i.e. Passport or Drivers Licence). Each patient must make an individual request for registration, the exception being parents/guardians of children under 16 who may register the child/children themselves.
To go to the On-Line system please click the link: https://systmonline.tpp-uk.com or https://patchs.ai/practice/theburnhamsurgery
Cancellations
It is your responsibility as a patient to cancel any appointment you have made in reasonable time so that another patient can benefit from the appointment slot. Even if you are unable to avoid cancelling at short notice, often the receptionist will know of another patient who can use the appointment. Please always try to let us know If you cannot attend an appointment for any reason. Thank you.
Accessing Enhanced Access - Out-of-Hours appointments
GP practices across The Dengie and South Woodham Ferrers are working together to provide the right services at a convenient time. We’ve listened to feedback from people in our local area and are making changes to our out-of-hours appointments to deliver better services for you.
The new way of delivering out-of-hours appointments will give you:
- Access to more healthcare professionals. This new service will be delivered by professionals including GPs, Nurses (Advanced Nurse Practitioners (ANP's), Healthcare Assistants (HCA's), Practice Nurses), and Pharmacists.
- More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments and remote telephone appointments.
- Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally at Crouch Vale Medical Centre
From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9 am to 5 pm on Saturdays.
When we asked local people what you wanted from these appointments you told us you wanted additional GP and Nurse appointments on weekday evenings and weekends. In response, we have an additional 15.5 hours of GP appointments and 9.95 hours of nurse appointments available each week (subject to bank holidays and Time to Learn afternoons).
Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).
We are working together with other GP practices in our local area as part of the Benfleet Primary Care Network. You can find out more about The Dengie and South Woodham Ferrers Primary PCN website at The Dengie and SWF PCN
An out-of-hours appointment might not be at your regular GP surgery. When you book an appointment, you will be told where the appointment will be.
These appointments will not be available as walk-in appointments. You will need to book them in advance.
To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the available appointments and which healthcare professional is the right person to help you.
If you need medical help now but it's not an emergency, you can also go to 111 online or call 111.
DNAs
During the pandemic DNAs have reduced dramactically due to most appointments are done remotely by telephone.
The following shows the numbers and the times lost on appointments where patients did not cancel their appointment beforehand prior to the Pandemic.
Please cancel you appointment at least 24 hours beforehand.
During 2014 - This resulted in 384 hours 30 minutes lost.
During 2015 - This resulted in 442 hours 30 minutes lost.
During 2016 - This resulted in 599 hours 15 minutes lost.
During 2017 - This resulted in 350 hours 35 minutes lost.
During 2018 - This resulted in 245 hours 35 minutes lost.
During 2019 - This resulted in 365 hours 15 minutes lost.
During Pandemic we are not reporting on DNAs.
During 2023 - This resulted in 481 hours 55 minutes lost.
We have stayed open during throughout the pandemic with Face to Face appointments when clinically necessary. We are conducting most appointments by telephone consultation and some by video
Please cancel you appointment at least 24 hours beforehand.