Appointments

Registered patients can make an appointment by telephone or in person. Nurse & HCA appointments such as blood tests, baby imms, cervical smears, Diabetic reviews Ante Natal and Test Result calls are available online. We are fully open and you able be able to book via the patient online service through this website by telephone or in person. When making an appointment our reception staff may need to ask you a few questions so that you can be booked with the most appropriate healthcare professional. We now have qualified Nurse Prescriber available every day who are skilled to see patients with minor and on the day illnesses.

On-Line Appointments and Repeat Medication

Patients may register (see receptionist) to allow them to make Appointment Bookings or to request Repeat Medication.

To access these services please call into reception to Register. Photographic proof of identity is required (i.e. Passport or Drivers Licence). Each patient must make an individual request for registration, the exception being parents/guardians of children under 16 who may register the child/children themselves.

To go to the On-Line system please click the link: https://systmonline.tpp-uk.com

Cancellations

It is your responsibility as a patient to cancel any appointment you have made in reasonable time so that another patient can benefit from the appointment slot. Even if you are unable to avoid cancelling at short notice, often the receptionist will know of another patient who can use the appointment. Please always try to let us know If you cannot attend an appointment for any reason. Thank you.

DNAs

During the pandemic DNAs have reduced dramactically due to most appointments are done remotely by telephone.

The following shows the numbers and the times lost on appointments where patients did not cancel their appointment beforehand prior to the Pandemic.

Please cancel you appointment at least 24 hours beforehand.

During 2014 - This resulted in 384 hours 30 minutes lost.

During 2015 - This resulted in 442 hours 30 minutes lost.

During 2016 - This resulted in 599 hours 15 minutes lost.

During 2017 - This resulted in 350 hours 35 minutes lost.

During 2018 - This resulted in 245 hours 35 minutes lost.

During 2019 - This resulted in 365 hours 15 minutes lost.

During Pandemic we are not reporting on DNAs.

We have stayed open during throughout the pandemic with Face to Face appointments when clinically necessary. We are conducting most appointments by telephone consultation and some by video

Please cancel you appointment at least 24 hours beforehand.

Home Visits

For home visit requests, please call as early as possible, preferably before 10:00. Your visit request details and contact telephone number are to be left with the receptionist who will pass to the Duty GP for assessment.

Not all Home visit requests will result in a Home visit. The GP should call you or your family member /carer with your permission to discuss the best options for all. We rely on the co-operation and good common sense of our patients in this respect.

Home visits are for those too frail, disabled or confined to bed.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

Sickness Certificates If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)