Caring for people with dementia or Alzheimer's can be challenging. 

There's a risk they can at some point start to 'walk about'. This may only be into the garden or street for a short time, but some people can get lost and go missing.

So planning ahead to keep them safe is really important.

What is the Herbert Protocol?

The Herbert Protocol is a form that carers, family or friends of a vulnerable person can fill in.

It contains a list of information to help the police if the person goes missing, including:

  • medication required
  • mobile numbers
  • places previously located
  • a recent photograph

Keeping a completed form saves the worry of trying to recall the information during the stressful time of someone going missing. It also saves time for the police, allowing the search to start sooner.

The initiative is named after George Herbert, a war veteran of the Normandy landings, who lived with dementia. He died whilst 'missing', trying to find his childhood home.


We have a new service in this area for patients, carer or family that need support living with Dementia

Dementia Connect, from Alzheimer's Society, is a new personalised dementia support service for anyone affected by dementia.

Dementia Connect Contact Details

Dementia Advisers can help you find exactly what local support is best for you. They will listen to your needs and offer tailored information and advice and link you up with local professionals and services.

Community Support Service Diary Dates for Virtual Groups

Find support near you | Alzheimer's Society (

The Dementia Intensive Support Service (DISS) supports individuals with a diagnosis or suspected diagnosis of dementia. Health and social care professionals, carers, family members and people living with dementia can all refer to the service.

There are now Dementia Intensive Support Service bases in Braintree, Chelmsford and Maldon, at:

 Cherrytrees at St Peters Hospital, Maldon

The Gables, Braintree

The Crystal Centre at Broomfield Hospital, Chelmsford


Staff working from each base link up with other local NHS services including mental health, GPs, emergency services and community provision, plus care homes, social care agencies and voluntary groups including the Alzheimer’s Society.

The Dementia Intensive Support Service bases each offers:


 a 24-hour helpline – 01245 515313


support and management for people in their locality with diagnosed dementia or suspected dementia

 support in confirmations of dementia diagnosis, where clinically indicated, for people who are referred due to “suspected” dementia

management of those in crisis and an emergency response service which consists of an enhanced support service delivered at the person’s home

advice and guidance on the physical health needs of people living with dementia

support for individuals in care homes.


Access advice and crisis support

Call 01245 515313, 24 hours a day, 7 days a week

Make a referral

Call 01245 515313 Monday-Friday 09:00-19:00

Saturday and Sunday 09:00-17:00

7908 NEP Dementia Booklet Mid Essex PROOF_1.pdf

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website