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Appointmentscircled_day

Registered patients can make an appointment by telephone, via the patient online service through this website or in person. When making an appointment our reception staff may need to ask you a few questions so that you can be booked with the most appropriate healthcare professional. We now have qualified Advanced Nurse Practitioners and student Advanced Nurse Practitioners available every day who are skilled to see patients with minor and on the day illnesses. 

On-Line Appointments and Repeat Medication

Patients may register (see receptionist) to allow them to make Appointment Bookings or to request Repeat Medication.

To access these services please call into reception to Register.  Photographic proof of identity is required (i.e. Passport or Drivers Licence).  Each patient must make an individual request for registration, the exception being parents/guardians of children under 16 who may register the child/children themselves.

To go to the On-Line system please click the link:  https://systmonline.tpp-uk.com

Cancellations

It is your responsibility as a patient to cancel any appointment you have made in reasonable time so that another patient can benefit from the appointment slot. Even if you are unable to avoid cancelling at short notice, often the receptionist will know of another patient who can use the appointment. Please always try to let us know If you cannot attend an appointment for any reason. Thank you.

DNAs

The following shows the numbers and the times  lost on appointments where patients did not cancel their appointment beforehand.

Please cancel you appointment at least 24 hours beforehand.

During 2014 -  This resulted in 384 hours 30 minutes lost.

During 2015 -  This resulted in 442 hours 30 minutes lost.

During 2016 -  This resulted in  599 hours  15 minutes lost.

During 2017 -  This resulted in  350 hours  35 minutes lost.

During 2018 -  This resulted in  245 hours  35 minutes lost.

299 Doctor    271 ANP      476  Nurse      428 HCA

So far this year we have lost the following due to DNAs:

January 2019 -  

38 Doctor   35 ANP      43  Nurse     45  HCA

This is a total of  26 hours  30 minutes lost.

Please cancel you appointment at least 24 hours beforehand.

 
 
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