Appointments
Registered patients can make an appointment by telephone during the pandemic. A few Nurse & HCA appointments such as blood tests, baby imms, cervical smears, Diabetic reviews Ante Natal and Test Result calls are available online. Once we can open fully you will be able to book via the patient online service through this website or in person. When making an appointment our reception staff may need to ask you a few questions so that you can be booked with the most appropriate healthcare professional. We now have qualified Nurse Prescriber available every day who are skilled to see patients with minor and on the day illnesses.
On-Line Appointments and Repeat Medication
Patients may register (see receptionist) to allow them to make Appointment Bookings or to request Repeat Medication.
To access these services please call into reception to Register. Photographic proof of identity is required (i.e. Passport or Drivers Licence). Each patient must make an individual request for registration, the exception being parents/guardians of children under 16 who may register the child/children themselves.
To go to the On-Line system please click the link: https://systmonline.tpp-uk.com
Cancellations
It is your responsibility as a patient to cancel any appointment you have made in reasonable time so that another patient can benefit from the appointment slot. Even if you are unable to avoid cancelling at short notice, often the receptionist will know of another patient who can use the appointment. Please always try to let us know If you cannot attend an appointment for any reason. Thank you.
DNAs
During the pandemic DNAs have reduced dramactically due to most appointments are done remotely by telephone.
The following shows the numbers and the times lost on appointments where patients did not cancel their appointment beforehand prior to the Pandemic.
Please cancel you appointment at least 24 hours beforehand.
During 2014 - This resulted in 384 hours 30 minutes lost.
During 2015 - This resulted in 442 hours 30 minutes lost.
During 2016 - This resulted in 599 hours 15 minutes lost.
During 2017 - This resulted in 350 hours 35 minutes lost.
During 2018 - This resulted in 245 hours 35 minutes lost.
During 2019 - This resulted in 365 hours 15 minutes lost.
During Pandemic we are not reporting on DNAs.
We have stayed open during throughout the pandemic with Face to Face appointments when clinically necessary. We are conducting most appointments by telephone consultation and some by video
Please cancel you appointment at least 24 hours beforehand.